Consumer law is the branch of law that governs the legal relationships between consumers and providers of goods and services, the rights and obligations of the parties, and the resolution of disputes arising from consumer transactions.
Nacar Law provides legal support to consumers and businesses in disputes arising from consumer transactions, taking into account the specific circumstances of each case and the nature of the legal relationship.
The Scope of Consumer Law
The primary legislation governing consumer law in Turkey is Law No. 6502 on the Protection of Consumers. In addition, the Turkish Code of Obligations, as well as relevant regulations and other statutory provisions depending on the nature of the consumer transaction, may also apply.
Consumer law covers a wide range of topics, including defective goods and services, distance contracts, installment sales, consumer loans, mortgage financing, subscription contracts, warranties, and after-sales services.
Determining whether a dispute constitutes a consumer transaction is important for identifying the applicable legislation and the appropriate legal remedy.
In Which Areas Do We Provide Legal Support?
Legal needs related to consumer law may vary depending on the nature of the transaction and the dispute.
In this context;
- Disputes arising from defective goods and defective services,
- Disputes regarding sales and service contracts,
- Consumer disputes arising from distance contracts and e-commerce,
- Processes related to installment sales agreements,
- Disputes regarding consumer loans and financial services,
- Disputes arising from subscription agreements,
- Processes related to warranties and after-sales service,
- Legal assessments regarding unfair terms,
- Applications to be filed with Consumer Arbitration Boards,
- Monitoring of cases and disputes heard in consumer courts,
- Mediation Processes in Consumer Disputes
Legal support is provided in these areas.
Disputes Arising from Defective Goods and Services
If a purchased good or a provided service does not possess the qualities agreed upon in the contract or does not meet the conditions stipulated by law, the provisions regarding defective goods or defective services may apply.
The consumer’s statutory rights of choice and other claims may be evaluated based on the nature of the defect, the time it became apparent, and the specific characteristics of the transaction.
In the legal examination of a dispute, the contract, invoice, warranty certificate, service records, correspondence between the parties, and other documents may be significant.
Distance Contracts and E-Commerce
With the increasing prevalence of online shopping, distance contracts have become one of the key areas of consumer law.
In distance contracts, matters such as pre-contractual disclosure obligations, the right of withdrawal, delivery, returns, and refunds are governed by specific rules set forth in the legislation. However, since there are exceptional circumstances in which the consumer cannot exercise the right of withdrawal, each transaction must be evaluated based on its own specific circumstances.
Remedies for Consumer Disputes
The legal process to be followed in consumer disputes may vary depending on the subject matter of the dispute and the conditions set forth in the relevant legislation.
Depending on the nature and monetary value of the dispute, a case may be brought before the Consumer Arbitration Board or a consumer court. In certain cases provided for by law, it may also be necessary to complete the mediation process before filing a lawsuit.
Nacar Law provides legal support aimed at protecting its clients’ rights and interests in proceedings arising from consumer law, taking into account the specific nature of the legal relationship and current legislation.
Legal Notice: The information on this page is provided for general informational purposes only and does not constitute legal advice.